Payment and Delivery
Delivery Term

La Sarkis Delivery Service is available 24/24, on a daily basis during working days and official holidays of the Republic of Moldova.

Free delivery in Chisinau is for the orders from 300 MDL. For the orders, which are smaller than that sum, the delivery cost is 50 MDL.

Approximate delivery time – from 45 to 60 minutes. Order delivery time can vary depend on the weekends, holidays and road traffic.
Return conditions

If, for justified reasons, a refund of the cost of the products is requested, for non-compliance, the refund of the transfer will be made within three working days to the card account from which the transaction was initiated.
Payment Methods

In case of placing an order, the User can pay for the services in the following ways:

  • Pay for the order upon receipt by the Supplier in cash
  • Online payment on the website with a VISA / MasterCard bank card using the payment system of the partner bank S.A. Moldova Agroindbank. The withdrawal amount is the cost of the dish and delivery service. Online payment by credit card is available only to registered users in the authorized section of the site. After registering the order, by choosing online payment, the User will go to the secure payment page S.A. "MoldovaAgroIndBank" ecomm.maib.md, where he will need to enter his bank card details.

Payment by bank cards is made in Moldovan Lei (MDL) at the exchange rate of the bank on the day of transfer, without any additional payments.

MoldovaAgroIndBank protects and processes the data of the user's bank cards in accordance with the PCI DSS standard. The transfer of information to the payment portal is carried out using SSL encryption technology. Subsequent data transmission is carried out through closed banking networks, which have the highest level of reliability. S.A. "MoldovaAgroIndBank" does not transfer the data of the user's card. To authenticate the additional card holder, use the 3D Secure protocol. If the User's Bank supports this technology, the User will be sent to the bank's server for additional identification. The User can find information on the rules and methods of additional identification at the Card issuing Bank.

All transactions with payment cards are carried out in accordance with the requirements of VISA International, MasterCard and other payment systems. When transferring information, special technologies are used to ensure the security of payments through Internet cards; data processing is carried out on a secure high-tech server of the processing company.

The user confirms that he will not use the Services for illegal, fraudulent purposes and will not allow third parties to do so. While using the services, the User guarantees that he will comply with the legislation of the Republic of Moldova.

If, for justified reasons, a refund of the cost of the products is requested, for non-compliance, the refund of the transfer will be made within three working days to the card account from which the transaction was initiated.
Receiving an order:

  • Indicate in advance if you need additional documents.
  • When receiving your order, check the appearance and availability of dishes.
  • The quantity and assortment can be checked against the receipt.
  • Make sure you receive your tax invoice.
  • For suggestions or ambiguities, please contact our customer support: [email protected]
Contacts
+373 69 22 4444
+373 60 800 400
str. A.Mateevici 113/A, Chisinau

Email for suggestions:
[email protected]
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